Care Coordinator Job – Houston, TX


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Why You'll Love This Job

Are you looking for a change of pace and the chance to add excitement to your career? Grab this opportunity to be part of a unique and modern approach to behavioral healthcare when you join the MediTelecare team as our “Care CoordinatorThis role is 100% remote!

As the nation's largest telehealth company, MediTelecare provides much-needed services to more than 30,000 patients in rural skilled and assisted living facilities nationwide. Here, you will play an integral role providing vital services to those who might otherwise go without the specialized care they need. We offer an attractive, competitive hourly wage and a comprehensive benefits package.

If you have experience in the healthcare field, a passion for helping others and are interested in pursuing a fulfilling career with a forward-thinking company, apply to MediTelecare as a Care Coordinator today!

Care Coordinator Responsibilities

  • Responding to potential patient inquiries for tele-behavioral health services, screening calls with patients and work closely with providers
  • Coordinating care with primary care offices, assisted living settings, and other healthcare practices utilized by our patients
  • Supporting intake processes including helping customers with registering their accounts, become a “concierge service” for patients.
  • Assisting with scheduling appointments
  • Making reminder calls prior to visits
  • Problem-solving technical issues that arise during sessions
  • Administrative charting duties (notating no-shows, documenting calls from customers, uploading forms and medical records)
  • Clinical intake/triage
  • Guiding referrals for additional services
  • Fielding emergency calls after hours
  • Responsible for BHI- Behavioral Health Integration- data entry.  Will be assigned a set amount of patients per month.  Involves obtaining patient information from facility’s EHR system and entering into a form in MediTelecare’s EHR system

Care Coordinator Qualifications

  • LNA, CNA, MA or Pharma Techs.  This is a great job for you!
  • Healthcare experience, familiarity with medical records. 
  • Able to communicate with patients effectively and professionally, families, facility staff and colleagues
  • Excellent phone and computer skills
  • Customer service driven
  • Knowledge of computer and computer programs including Electronic Health records
  • Knowledge of medical and behavioral health terminology
  • Scheduling
  • Intake

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